Terms of Service
These Terms of Service (“Terms”) govern your use of the Bollong.AI platform, including bollong.ai and the products MedValidator, MakeVsBuy, Med Journey AI, and Entrepreneur’s Journey (collectively, the “Service”), operated by Bollong.AI (“Bollong,” “we,” or “us”). By accessing or using the Service, you agree to be bound by these Terms.
1. Eligibility and accounts
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@bollong.aiif you suspect unauthorized access.
2. Description of the Service
Bollong.AI provides software tools and workspaces to help founders navigate the commercialization of products, with particular focus on medical devices. The Service includes (a) free anonymous tools such as MedValidator that search public databases and generate informational reports, and (b) paid subscription workspaces such as Med Journey AI that provide structured guidance through device commercialization stages.
3. NOT regulatory, legal, financial, or medical advice
Important. The Service generates informational content from public data sources and AI-driven analysis. It is not a substitute for professional advice from qualified regulatory consultants, attorneys, accountants, physicians, or other licensed professionals. Outputs from MedValidator and other tools represent heuristic interpretations of public information and may be incomplete, outdated, or incorrect. Specifically:
- MedValidator’s regulatory-pathway findings (510(k) / De Novo / PMA suggestions) are heuristic and should be confirmed with a qualified FDA regulatory consultant before any submission decision.
- Patent-search outputs from MedValidator and MakeVsBuy are not freedom-to-operate analyses; a registered patent attorney is required for any FTO determination.
- Absence of adverse events or recalls in a category does not mean a device or device class is safe; it may indicate under-reporting or a newer market.
- Reports do not constitute medical advice and must not be used to diagnose, treat, or guide clinical care.
You are responsible for independent verification of all outputs before relying on them for any commercial, regulatory, clinical, or legal decision.
3a. Not a HIPAA-covered entity; no Protected Health Information
Bollong.AI is not a HIPAA Business Associate and does not offer a Business Associate Agreement (BAA). You must notupload, paste, transmit, or otherwise introduce into the Service any Protected Health Information (PHI) as defined by the U.S. Health Insurance Portability and Accountability Act — including patient names, medical record numbers, dates of service, biometric identifiers, diagnostic codes tied to an identifiable individual, photographs of patients, or any other 18 HIPAA identifiers in combination with health information.
The Service is designed for pre-clinical, design-time, and commercialization-planningwork product (intended-use statements, device specifications, regulatory pathway analysis, cap tables, supplier directories, etc.). Clinical study data and real patient records belong in your clinical-trial-management system, your sponsor’s eCRF, or an electronic data capture platform that has executed a BAA with you. If you require HIPAA-compliant infrastructure, do not use the Service for that workload.
By using the Service you represent that any content you upload does not contain PHI. We may terminate or suspend accounts that we identify as uploading PHI, and you indemnify Bollong.AI from any claim arising from your introduction of PHI into the Service.
4. Subscriptions, trials, and billing
Paid plans.Med Journey AI and Entrepreneur’s Journey are offered as monthly or annual subscriptions. Current pricing is displayed on the upgrade page at the time of purchase. Subscriptions auto-renew at the end of each period unless canceled.
Free trials. We may offer a free trial period (typically 14 days) during which you can use a paid workspace at no charge. At the end of the trial, your selected plan begins and your payment method is charged unless you cancel before the trial ends. You can cancel at any time from your account page.
Payment processing. Payments are processed by Stripe. By providing a payment method you authorize us to charge it for the applicable subscription fees and any taxes due.
Cancellation. You may cancel your subscription at any time. On cancellation you retain access through the end of the current billing period; we do not provide prorated refunds for unused time.
5. Acceptable use
You agree not to:
- Use the Service in violation of any law, regulation, or third-party right
- Reverse-engineer, decompile, or extract source code from the Service except where law permits
- Use automated systems (bots, scrapers) to access the Service in ways that exceed reasonable per-user volume or that interfere with other users’ access
- Use the Service to develop a competing product or to train competing AI models
- Attempt to circumvent rate limits or other technical safeguards
- Upload, transmit, or store content that is unlawful, infringing, defamatory, or harmful
We may suspend or terminate your access for violations of these terms, with or without notice depending on severity.
6. Intellectual property
Our IP. The Service, including its software, design, algorithms, AI prompts, and all branding (including the Bollong.AI name and logo), is owned by Bollong.AI and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription or use period.
Your content.You retain ownership of the inputs you provide and the unique outputs generated for you (subject to the underlying public data sources’ own license terms, e.g., openFDA and ClinicalTrials.gov are public-domain US government works). You grant Bollong.AI a worldwide, royalty-free license to host, process, and display your content solely to operate the Service.
Feedback. If you provide feedback or suggestions, we may use them without obligation to you.
7. Third-party services and links
The Service integrates with third-party services including Stripe, Supabase, AWS, Anthropic, HubSpot, Sentry, Google Workspace, and Vercel. Your use of those services is governed by their own terms. We link to external resources (FDA, PubMed, ClinicalTrials.gov, USPTO, and others) for your convenience; we are not responsible for the content or availability of those sites.
8. Warranty disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF OUTPUTS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT REPORTS GENERATED BY THE SERVICE ARE COMPLETE, ACCURATE, OR SUITABLE FOR ANY PARTICULAR DECISION YOU MAY MAKE.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOLLONG.AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE PAID NOTHING).
10. Indemnification
You agree to indemnify and hold harmless Bollong.AI from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of your use of the Service in violation of these Terms, your violation of any law, or your infringement of any third-party right.
11. Termination
You may stop using the Service at any time and delete your account from the account page. We may suspend or terminate your access for violation of these Terms, suspected fraud, or to comply with legal obligations. Sections 3, 6, 8, 9, 10, and 12 survive termination.
12. Governing law and dispute resolution
These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.
13. Changes to these Terms
We may update these Terms from time to time. When we make material changes we will notify you by email or by a notice on the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms: legal@bollong.ai
Support: support@bollong.ai